Call centre Manager (Motor Trade), Bracknell: An established leader in the automotive sector is seeking an experienced Call Centre Manager to oversee its dynamic customer service team. This role requires a strategic thinker with a hands-on approach, ensuring outstanding service delivery, operational efficiency, and team development in a fast-paced environment. Client Details Call centre Manager (Motor Trade), Bracknell: A well-respected name in the automotive industry, this company has built a reputation for excellence in vehicle services and customer support. With a nationwide presence and a commitment to innovation, they provide high-quality solutions to a diverse customer base, ensuring exceptional experiences at every touchpoint. Description Call centre Manager (Motor Trade), Bracknell: Lead and manage a high-performing call centre team to deliver exceptional customer service. Develop and implement strategies to enhance operational efficiency and customer satisfaction. Monitor key performance indicators (KPIs) and drive continuous improvement. Oversee training, development, and coaching to support team growth. Ensure compliance with company policies, industry regulations, and service standards. Work closely with senior management to align customer service initiatives with business objectives. Analyse data and generate reports to identify trends and opportunities for improvement. Handle escalated customer issues, providing solutions and ensuring a positive resolution. Profile Call centre Manager (Motor Trade), Bracknell: Proven experience in managing a fast-paced call centre environment. Strong leadership skills with the ability to inspire and develop a team. Excellent problem-solving abilities and a proactive approach to challenges. Data-driven mindset with experience in monitoring KPIs and driving improvements. Ability to implement customer service best practices and enhance the customer journey. Strong communication and stakeholder management skills. Experience in the automotive or related industries is advantageous but not essential. Proficient in using call centre systems, reporting tools, and customer service platforms. This is an excellent opportunity for a results-driven leader to make a significant impact in a forward-thinking organisation. Job Offer Salary of circa £38,000 - £40,000 and a chance to set up a new centralised team and implement the day one processes and procedures