Company: Severn Trent Services Operations UK Limited
Department: Aqualytix
Technical Support Manager
Hello, we’re Severn Trent Services, a commercial arm of the Severn Trent Group. We monitor and look after our legionella control and water treatment services and are now recruiting for a Technical Support Manager to join the team.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
EVERYTHING YOU NEED TO KNOW
As the Technical Support Manager, you will lead a dynamic team, ensuring sales processes are streamlined, invoices are managed promptly, and bad debt exposure is minimized. A key part of this role involves planning and executing audits of Customer Asset data and internal licensing, as well as contributing towards the design and implementation of IT solutions.
Additionally, you will play a pivotal role in contract mobilisations, ensuring that robust data validation practices are in place. You’ll also prioritise team development, fostering an environment where team members are supported in their career growth, responsibilities are clearly defined, and succession planning ensures a resilient and agile team structure.
This is an excellent opportunity for a driven individual to make a significant impact on the business by ensuring technical excellence and operational efficiency while empowering a high-performing team.
Key Accountabilities:
1. Management Information: Ensure accurate management information is available and reported in a timely manner.
2. Performance Reporting: Oversee the reporting of key performance indicators (KPIs), driving improvements in the central team's performance.
3. Sales and Debt Management: Lead your team to ensure sales are processed and invoiced promptly, minimizing bad debt exposure.
4. Financial Collaboration: Liaise with the finance team for month-end reporting, providing accurate accruals information.
5. Audit Oversight: Plan and oversee internal and external audits of software assets and licensing.
6. Team Management:
o Ensure team members feel supported in their career development and training needs.
o Define clear responsibilities and targets for all team members.
o Develop team members who aim to expand and enhance their skills.
o Implement succession planning to eliminate single points of failure within the team.
7. Technical Leadership: Provide technical input in the design, specification, configuration, testing, implementation, and support of IT solutions.
8. Systems Understanding: Maintain a strong understanding of business systems, including their software components, interactions, and usage.
9. Contract Mobilisations: Support and lead contract mobilisations, ensuring robust data validation practices are in place.
WHAT YOU’LL BRING TO THE ROLE
You should possess excellent administration skills, with exceptional attention to detail. Proven competence in the use of MS Excel is crucial. You must be able to work strategically and collaboratively across departments, demonstrating strong facilitation and presenting skills.
Additionally, you should be able to quickly pick up and learn IT systems, both financial and operational. Effective time management is essential, as you will need to prioritize tasks to meet deadlines and objectives. A strong level of emotional intelligence is also important, along with the ability to make informed and timely decisions, even under pressure.
Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.
WHAT’S IN IT FOR YOU
It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.
With that in mind, here are just some of our favourite perks that you’ll get being part of the Severn Trent Services family:
* Salary between £38,000 - £42,000
* 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
* Annual bonus scheme of up to 15% of your annual salary, (based on company performance, eligible from 2024)
* Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%, that’s right a 22.3% pension!)
* Sharesave– the chance to buy Severn Trent Plc shares at a discounted rate
* 24/7 access to a virtual GP for any of your dependents under 18
* Employee Assistance Programme to support your wellbeing
* A whole host of offers and savings with high street retailers
* Flexi-benefits to suit the needs of you and your family
* Dedicated training and development with our ‘Academy’
* Electric vehicle salary sacrifice scheme
* Family friendly policies
* Two volunteering days per year
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If you’re not too sure about what you need to do, or have a question about the role before applying, please get in touch with our amazing team of recruiters at recruitment@severntrent.co.uk.
And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.
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