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* Salary: £13,429 per annum, plus excellent benefits
* Hours: Tuesday and Wednesday 8am to 3pm, Thursday 8am to 2pm
* Location: Clarefield Court, Sunningdale
About the role
Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role involves coordinating the development and related activities, making a positive difference every day to the lives of our homeowners, and providing a hassle-free retirement living experience.
Reporting to the Area Manager, you will manage both the maintenance of the property and provide first-class service to owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a friendly neighbour for owners. Your responsibilities include liaising with customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organizing activities and events for owners, and more.
About you
This position is ideally suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager is someone who enjoys working front-of-house and is committed to delivering excellent customer service combined with strong administrative skills.
Your passion for customer service is essential. With a focus on providing a happy and fulfilling lifestyle for owners, you’ll have an outgoing, friendly personality, and know when to act with sensitivity and diplomacy. You’ll also have the efficiency and assertiveness to manage safety and security, demonstrating good judgment and remaining calm under pressure. While engaging socially with residents, you will be comfortable working independently and using your initiative.
To support event organization and site maintenance administration, you should be an accomplished, computer-literate administrator experienced with Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent overseeing privately owned leasehold retirement living accommodations. We manage over 220 developments nationally, covering more than 9,000 apartments and serving over 11,000 retired residents. We are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award-winning, customer-focused team.
Our company values: TORCH – Trust, Openness, Respect, Communication, Honesty.
How you’ll be rewarded
* Annual holiday entitlement of 24 days plus Bank Holidays
* A day off on your birthday
* Life assurance
* Eye care reimbursement
* Professional development and qualifications
* Thorough induction and ongoing training
* Rewarding work that makes a difference
If you want to be part of our success story, apply today. We are looking for the best people who share our values.
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