Helpdesk Technical Support 🖥️
✨ Contract Opportunity ✨
🌍 City Centre, Manchester (2 days onsite) 🏙️
💰 Competitive Daily Rates: £200 - £250 (inside IR35 via umbrella) 💼
📅 Contract Length: 6 months
🌟 Join a high-performing team. Your Role: 🌟
🤝 You will provide essential technical support and contribute to the success of our client's squad. Supporting the Squad Lead & Lead Analysts, your role is crucial in driving quality and maintaining professional communications within agreed timescales.
💪 Your responsibilities: 💪
✅ Resolve incoming work efficiently and effectively, aiming for a first-time resolution whenever possible.
✅ Proactively triage and analyse issues to the highest standard, in line with key metrics.
✅ Monitor and manage events, alerts, and alarms, ensuring prompt resolution within SLAs.
✅ Nurture strong internal and external relationships, delivering the best possible service to our client and customers.
✅ Contribute to problem management, raising, and managing problem cases to resolution.
✅ Maintain and update the Knowledge Base articles to support the team and ensure the sustainability of the squad and chapter.
🚀 What you bring to the table: 🚀
✔️ Telecommunication industy background.
✔️ Proactive approac...