* Great Benefits
* Working Monday to Friday 8:30am - 5:30pm
* Based in Maidstone
Talent Guardian is excited to be working with a dynamic and forward-thinking company in search of a motivated and experienced Head of Servicing to join their Mortgage Servicing team. This is an incredible opportunity for a driven leader to take the reins, overseeing the day-to-day operations while ensuring exceptional service and compliance with industry standards. The ideal candidate will have a solid background in mortgage servicing, strong leadership skills, and a passion for improving processes to provide the best support possible to customers. What You’ll Bring:
* Proven experience in loan servicing, with comprehensive knowledge of mortgage processes and arrears management.
* Strong leadership and team management skills, with the ability to coach, motivate, and develop team members.
* Exceptional communication skills to effectively interact with teams, senior management, and customers.
* A proactive mindset, always looking for opportunities to streamline operations and enhance performance.
* The ability to thrive in a fast-paced, evolving environment, with a focus on adapting to change.
Key Responsibilities:
1. Lead, motivate, and develop a team of customer servicing specialists to meet team objectives and deliver excellent service.
2. Build and maintain strong relation...