We are looking for an exceptional person to lead our team at Merthyr Tydfil and nearby clinics.
You will need to be experienced in people management, be proactive and a great communicator, organizer, and a motivating team leader. Veterinary experience is not essential.
You should be a problem solver with the ability to demonstrate excellent customer care.
The successful candidate will work in partnership with key team leaders to ensure we deliver an outstanding and professional service to our clients and patients.
You will be involved in managing multi-site teams, financial responsibility, debt control, complaints, people, and premises management.
Please do not hesitate to email katherine.kingham@medivet.co.uk for further inquiries.
Role Accountabilities:
* Deliver exceptional client care, monitor client feedback, and follow up on actions to improve the practice.
* Work closely with the Lead Vet and Regional Operations Director to maximize commercial performance with a focus on key performance indicators, including capacity and skills utilization and managing costs.
* Observe the highest standards of regulatory, practice, and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
* Manage the planning and execution of the practice rotas to ensure optimum service levels, maximizing utilization of clinical skills.
* Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
* Promote the practice externally through local community events and other avenues.
Your Skills and Experience:
* Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP, or Dental practice setting.
* An understanding and appreciation of exceptional care and how this improves the client experience.
* Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
* Experience in driving strong commercial performance through effective financial management, marketing activity, and efficient ways of working.
* Experience of resource planning.
* Experienced in using coaching and influencing skills to get the best out of every colleague.
* Proficiency with computer systems, experience of using Microsoft Office
* Good numeracy and analytical skills.
* Experience of managing and leading a team.
About Us:
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centers and referral centers. We also have a growing presence overseas with practices in France, Germany, and Spain.
We’re proud to support a large, connected, and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us; we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.
This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.
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