Job summary Wide Way Medical Centre cares for 16000 patients in East Merton, SW London. Our team consists of GPs, ANPs, Practices Nurses, Phlebotomists, paramedics, health and wellbeing coaches, link workers, care coordinators, Pharmacist supported by our wonderful administrative and front of house staff. We are dynamic and innovative. We have a nurturing culture of learning and as a member of our team we will support you and encourage you to develop your skills to fulfil your potential. Main duties of the job To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS). About us Wide Way Medical Centre cares for 16000 patients in East Merton, SW London. Our team consists of GPs, ANPs, Practices Nurses, Phlebotomists, paramedics, health and wellbeing coaches, link workers, care coordinators, Pharmacist supported by our wonderful administrative and front of house staff. Date posted 05 November 2024 Pay scheme Other Salary £25,642 a year Contract Permanent Working pattern Full-time Reference number A4896-24-0022 Job locations 15 Wide Way Mitcham London CR4 1BP Job description Job responsibilities The following are the core responsibilities of the medical administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Processing incoming and outgoing mail b. File and store records as required c. Photocopy documentation as required d. Action all incoming faxes e. Process letters as requested f. Data entry of new and temporary registrations and relevant patient information g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records h. Process referrals to external agencies such as secondary care i. Input data into the patients healthcare records as necessary j. Action GP2GP tasks k. Process referrals using the electronic referral system (ERS) l. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms m. Process incoming e-test results, ensuring they are referred to the relevant clinician n. Read code data on Emis Web o. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately p. Manage all administrative queries as necessary q. Carry out system searches as requested r. Maintain a clean, tidy, effective working area at all times s. Support all clinical staff with general administrative tasks as requested t. Process all DNA letters in accordance with current protocol In addition to the primary responsibilities, the medical administrator may be requested to: a. Partake in audit as directed by the audit lead b. Produce meeting agendas and record the minutes of meetings where required. c. Support reception staff, providing cover during staff absences d. Book appointments e. Complete opening and closing procedures in accordance with the duty rota f. As required support the Reception Team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Job description Job responsibilities The following are the core responsibilities of the medical administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Processing incoming and outgoing mail b. File and store records as required c. Photocopy documentation as required d. Action all incoming faxes e. Process letters as requested f. Data entry of new and temporary registrations and relevant patient information g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records h. Process referrals to external agencies such as secondary care i. Input data into the patients healthcare records as necessary j. Action GP2GP tasks k. Process referrals using the electronic referral system (ERS) l. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms m. Process incoming e-test results, ensuring they are referred to the relevant clinician n. Read code data on Emis Web o. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately p. Manage all administrative queries as necessary q. Carry out system searches as requested r. Maintain a clean, tidy, effective working area at all times s. Support all clinical staff with general administrative tasks as requested t. Process all DNA letters in accordance with current protocol In addition to the primary responsibilities, the medical administrator may be requested to: a. Partake in audit as directed by the audit lead b. Produce meeting agendas and record the minutes of meetings where required. c. Support reception staff, providing cover during staff absences d. Book appointments e. Complete opening and closing procedures in accordance with the duty rota f. As required support the Reception Team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Person Specification Qualifications Essential Does not require sponsorship - Must have valid right to work in UK Educated to GCSE level or equivalent Experience of working with the general public Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook EMIS Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable GCSE Mathematics & English (C or above) NVQ Level 2 in Health and Social Care Person Specification Qualifications Essential Does not require sponsorship - Must have valid right to work in UK Educated to GCSE level or equivalent Experience of working with the general public Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook EMIS Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Desirable GCSE Mathematics & English (C or above) NVQ Level 2 in Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Wide Way Medical Centre Address 15 Wide Way Mitcham London CR4 1BP Employer's website https://www.widewaymedicalcentre.nhs.uk/ (Opens in a new tab)