Functional Consultant
Salary: competitive depending upon experience + benefits
Where the job is based: Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ
Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value!
With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.
Required Skills:
1. In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform.
2. Excellent written communication skills to understand and playback requirements and convey solution design concepts to customers and peers.
3. A strong desire to help customers realise the benefit of their investment and understand the art of the possible.
4. Be an awesome team player as the conduit between the customer, business analysts, solution architects, developers and quality assurance.
5. Hands-on Dynamics 365 Customer Engagement customisation and configuration.
6. Understand which technology to use, and why, including when to use Pro-Code vs Low Code/No Code solutions.
7. Microsoft certifications, e.g. multiple MCPs or an MCSE.
8. Understanding the Microsoft Dynamics product portfolio and its licensing.
Responsibilities:
1. Understanding the capabilities (and limitations) provided by Dynamics 365 CE out of the box, from form design to solution management.
2. Requirements gathering, writing and evolution through business process identification, analysis and re-engineering.
3. Functional analysis including effective business architecture and appreciation of the cyclical approach to solution identification.
4. Crafting user stories, features and epics to be used across the presales, design, development and delivery lifecycles.
5. Building Proof of Concepts to demonstrate and articulate solution designs.
6. Implementing business and technical environment change safely and effectively, with the support of the Solution Architects and the Project Office.
7. Pre-sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid-response writing.
8. Creating clear and effective documentation across multiple channels.
9. Understanding the capabilities available using out of the box connectors and integrations in the Microsoft Business Systems platform.
10. Using a hands-on approach to ensuring timescales are met.
11. Training end users and admins in the use of Dynamics 365 CE and linked systems (such as Power BI, Power Apps, Flow).
12. Environment setup and configuration.
13. Other tasks as reasonably requested.
Desirable Skills:
1. Experience of Customer Insights Journeys is desirable.
2. Any experience with MSE or other Dynamics ecosystem technologies.
3. Canvas Apps, Low Code, Automation, Power FX.
4. Agile development methodologies, esp. Scrum.
5. Knowledge of how development in C# and JS is used to extend CRM.
6. Office 365 Management, esp. Exchange and SharePoint/365 Groups.
7. Office 365 portfolio implementation inc. AzureAD.
8. Appreciation of Source control, esp. GIT and branching.
What we can do for you:
1. Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want.
2. Awesome Environment – all of our employees will tell you that we foster an easy going environment.
3. Interesting Work – we work with not-for-profits to transform how they leverage technology.
4. Great Benefits – all the usual suspects and then some, including private healthcare.
5. Recognition & Growth – our commitment to excellence goes beyond our products and services.
Join us at Kerv Digital, where we don’t just build groundbreaking technology - we build the future.
*Please note: By submitting an application you agree to Kerv Digital’s recruitment policy.*
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