Job summary
Wearside Medical Practice has an exciting opportunity for an experienced Coder / Administrator to join the team.
The duties will include:
1. Answering the telephones and face to face interaction with patients
2. Supporting clinical staff with searches and audits
3. Dealing with patient queries and daily tasks from clinical team
4. Scanning and Snowmed coding patient correspondence into patient records
5. Monitoring practice email account
6. Supporting clinical staff in all clinical procedures and maintain patient registers including safeguarding, palliative care, frailty etc
7. Booking of appointments, dealing with prescription requests
8. Taking minutes of meetings
Main duties of the job
9. Excellent interpersonal skills
10. Experience working in primary care is essential
11. Good knowledge of Emis Web
12. Good knowledge of medical terminology
13. Excellent attention to detail
14. Works calmly and methodically under pressure
15. Treats patients and colleagues with dignity, respect and equality
16. Flexible, reliable and responsive to change
17. Ability to manage workload and meet deadlines
18. Uses initiative and common sense when appropriate
19. Extremely well organised, methodical and structured when working
20. Excellent communicator
21. Shows diplomacy, fairness and empathy with patients and colleagues
About us
22. Wearside Medical Practice is a well organised, forward thinking and friendly Practice with an approximate list size of 8300 patients.
23. We currently have 1 GP Partner, 3 Advanced Nurse Practitioners supported by two Practice Nurses and 1 Health Care Assistant and a full complement of administrative staff.
24. We were rated overall Good by CQC in June 22.
25. The Practice maintains a very high QOF achievement each year.
26. The Practice uses EMIS Web supported by MJOG and GP TeamNet
27. Part of care home alignment scheme the Practice holds weekly MDT meetings to improve care of patients with complex needs.
28. The Practice holds regular formal clinical and nursing educational/MDT meetings.
Job description
Job responsibilities
29. Answering the telephones and dealing with patient queries face to face
30. Supporting clinical staff with searches and audits
31. Dealing with patient queries and daily tasks from clinical team
32. Scanning and Snomed coding patient correspondence into patient records
33. Monitoring practice email account
34. Supporting clinical staff in all clinical procedures and maintain patient registers including safeguarding, palliative care, frailty etc
35. Booking of appointments, dealing with prescription requests
36. Taking minutes of meetings
Person Specification
Qualifications
Essential
37. GCSEs and NVQ Level 2 or 3
Desirable
38. RSA certification
39. GCSE in IT
Experience
Essential
40. Knowledge of Emis Web is essential;
41. Minimum 2 year's experience of working in primary care setting.