Required Skills Hebrew Customer service Job Summary Job Title: Hebrew Speaking Customer Service Advisor Language Requirement: Hebrew Salary: £30,026.88 Contract Type: Permanent Location: Manchester, Hybrid role – 1 day per week in the office Available Shifts: • Monday to Thursday 6am to 2pm & Sunday 7am to 3pm (36 hours per week) • Monday to Thursday 11am to 7pm & Sunday 10am to 6pm (36 hours per week) Training: Monday 24th February 2025 to Friday 7th March 2025, Monday to Friday 8am to 4pm, onsite training onsite. Company A leading British retail brand, known for its stylish and high-quality fashion, homeware, and accessories. With a reputation for innovation and excellence, it has been a trusted name in the industry for decades. The company operates a dynamic multi-channel business model, combining an extensive network of stores with a highly successful online presence. The role A fantastic opportunity for a Hebrew-speaking Customer Service Advisor to join a dynamic team. The role involves assisting customers with inquiries, providing excellent service, and resolving issues efficiently. You must be fluent in Hebrew and English, have strong communication skills, and have a passion for delivering a first-class customer experience. This position is ideal for someone who thrives in a fast-paced environment and is dedicated to ensuring customer satisfaction. Responsibilities: • Provide outstanding customer service through inbound and outbound calls, emails, and chats. • Handle a variety of customer concerns, including account issues and tracking missing parcels, prioritizing customer satisfaction. • Build trust and establish a strong rapport with customers using exceptional communication skills. • Actively listen to customers to understand their needs and recommend appropriate solutions. • Demonstrate attention to detail and effective problem-solving to thoroughly resolve each query. • Focus exclusively on delivering exceptional service without the pressure of sales targets. • Ensure a high level of customer satisfaction in every interaction. Requirements: • Prior experience in customer service, ideally in a contact centre or customer-facing role • Fluent in both written and spoken English and Hebrew • Team-oriented mindset with a positive attitude • Genuine passion for helping others • Strong literacy and numeracy skills • Ability to thrive in fast-paced environments Experience - Fluent Hebrew Speaker - Previous experience in customer service