Job Description Head of Customer Success
Salary - £65k + (open to negotiation)
Location - Hybrid -Sheffield 3 days per week
You know how they say delivering flowers must be the best job as you just make people happy all day? Well, this job maybe isn’t that good, but it’s definitely the next best thing. We have hundreds of very happy customers (NPS of 90) but we still need someone to head up our Customer Success team.
We’re a passionate customer first company. We pride ourselves on our customer-centric approach that puts the genuine needs of our customers first to deliver both Operational and Commercial outcomes.
The Customer Success team has been in place for 5 years and is evolving well with many successes. The team faces off to our three key customer segments groups and across two customer facing brands. As we continue growing and maturing our business we need someone to lead the team through its next evolution.
About us
We are Vivedia, the UK’s market leader in audio visual services for ‘once in a lifetime events’ (funerals, weddings, citizenship ceremonies). We don’t simply follow the market, we’re an innovator and a disruptor. The work you do will have a positive impact on thousands of people daily and millions of peop...