National Car Parks (NCP) is looking for an Operations Strategy Manager to drive operational excellence and enhance the customer experience at London Gatwick Airport. This is an opportunity to take on a strategic leadership role in a dynamic, customer-focused environment. Why Join Us? 33 Days Leave (including bank holidays) plus an additional day off for your birthday Reward & Recognition Program Celebrate your achievements Perk Scheme Discounts at a variety of stores Parking Benefits Free or discounted parking Cycle to Work Scheme Up to £1,000 toward a new bike Company Pension & Death in Service Benefit Secure your future and support your loved ones Employee Assistance Program Well-being support when you need it Work-Life Balance A supportive environment for professional and personal growth Continuous Development Training and career progression opportunities The Role As Operations Strategy Manager, you will: Develop and implement long-term operational strategies to improve efficiency and customer experience Oversee Sales & Operations Planning (S&OP) to ensure smooth resource allocation and business success Conduct data analysis to drive insights and improvements in service delivery Optimise valet parking operations and manage agency staff effectively Evaluate and implement technology solutions to enhance efficiency and customer satisfaction Deputise for the Operations Manager, leading a team of over 200 during peak periods What Were Looking For Proven experience in operations management, preferably in parking, travel, or transportation Strong analytical skills with the ability to interpret complex data Excellent leadership abilities with experience managing cross-functional teams A strategic thinker who can anticipate future trends and develop innovative solutions Proficiency in Microsoft Office and experience leveraging technology for operational improvements A customer-focused mindset with a passion for delivering outstanding service ADZN1_UKTJ