The Collection Administrator will ensure that all unpaid direct debits and cancelled direct debits are actioned in a timely and cost-effective manner and targets are achieved monthly.
The role involves managing daily diary notes by chasing customer by phone and email and ensuring all conversations and email correspondence is noted on our system. You will also be required to collect any fees related to unpaid direct debits and the appointment of agents.
The Role
1. To deal appropriately with all incoming calls from customers, brokers, agents, solicitors and third parties ensuring that data protection and money laundering guidelines are always followed.
2. To make outbound calls in the course of the job ensuring that best practice and appropriate telephone manner is used on all occasions.
3. Action ARRUD (cancelled direct debits) files daily.
4. Arrears telephone calls from failed direct debits escalating to repossession calls.
5. Escalation to appointment of agents or solicitors for repossession of assets.
6. Administration and liquidation of companies, knowing and understanding what action to take and when.
7. Process credit or debit card payments using an online system
8. Ensure, legal notices and statements produced and sent out daily
9. To investigate customers and assets using all available tools i.e., internet, social media.
10. To deal with all administrative corresponden...