Example Recruitment are recruiting on behalf on a leading Social Housing provider that are recruiting Gas Planners to work from home 2 days per week and 3 days in Stratford, East London office. Overview: Primary function to maintain servicing programme and compliance across all contracts Liaising with residents and clients via telephone, text or email Team player within the call centre, carrying out any duties assigned by management Enthusiastic and flexible approach to work Can Do attitude Excellent attention to detail Good communication and interpersonal skills Primary Function: Maintaining Compliance Working to maintain 100% compliance across all contracts Proactively working with the client to gain access on properties with two or more missed visits; especially important when approaching the anniversary date Checking against Pass Back Lists on a daily basis for potential cold call visits for engineers in same road Interacting with all staff to ensure to maintain compliance Proactively maintain the servicing programme across all contracts Scheduling all services following 1st Stage Planning (allocating timeslots at least 3 weeks in advance in preparation for letters) Re-scheduling services following missed visits Re-scheduling services directly with clients and residents via phone, email or text (incoming and outgoing) Communication Producing and sending letters two weeks prior to scheduled visit Producing and sending letters following missed visits Sending text/email reminders day before scheduled visits across all disciplines Managing Engineers Ensure each day’s schedule is practicable per engineer (do not overload) Reviewing, managing and maintaining adequate engineer resource levels; reporting to Team Leader when levels too high or too low Managing sub-contractor engineers to carry out the service schedule Utilising direct labour engineers where necessary Database Recording all actions within the visit on Propeller Keeping accurate notes on Propeller with regards property details or any issues with the property Secondary Function: Assisting the call centre staff during busy periods, lunchtimes, holidays with enquiries from residents, whether this be via email, text or phone Share of Gas Contracts Inbox administration Benefits of the role: 22 days holiday allowance plus bank holidays Birthday rises 1 day per year by a days holidays up to 25 days holiday plus bank holidaysCompany Pension A fully maintained company vehicle (available for private use as well) Ongoing career development and training opportunities Wellness packages To apply for this role please send an up to date CV