About the Business Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK's best wealth manager for clients and their advisers. Quilter oversees £116.2 billion in customer investments (as 30 September 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us About the Role Level: 4 Department: Financial Crime Location: Southampton/ London Contract Type: Permanent Non-Regulated We are looking for a Transaction Monitoring, Sanctions, Fraud & Customer Due Diligence Manager to support the Head of Financial Crime Operations within the financial crime operational hub. The role will be responsible for the efficient operation of transaction monitoring, sanctions screening, fraud investigations and customer due diligence reliance testing. Key elements of the role Management of direct reports, ensuring prioritisation of team workload, efficient and effective use of resource and successfully meeting service level agreements. Undertake quality checking of team activities to ensure quality of work. Oversee Transaction Monitoring undertaken within the team, including investigating matches, and reviewing the parameters on a periodic basis. Oversight of Politically Exposed Persons (PEPs), sanctions and adverse media screening and alert elimination. Dealing with Fraud and Suspicious Activity Report referrals, investigating and analysing all information available, undertaking root cause analysis, summarising findings, recommending and taking necessary action. Ensuring investigation work is thoroughly documented and completed in a timely manner. Undertaking Customer Due Diligence reliance testing. Provide support to the Head of Financial Crime Operations, or other financial crime areas as required. Help with development of other team members through training, coaching and mentoring. About You You will have: an in-depth level of understanding of Financial Crime, with experience in transaction monitoring, sanctions and fraud. strong attention to detail, organisation and prioritisation skills. good planning, analytical and communications (both verbal and written) skills. high energy and drive and be delivery focused. the ability to work well on your own or within a team. a can-do attitude, and willingness to just get stuck in where help is needed. Financial crime qualifications are desirable but not essential. LI-KH1 Quilter Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.