Customer Service Representative (Q225M)
Customer Service Representative (Q225M)
Location: Manchester
Time type: Full time
Posted on: 7 days ago
Job requisition ID: R7215
En Intrum, crecerás haciendo la diferencia. Lo harás en un entorno altamente internacional. Y en una cultura de apoyo donde el esfuerzo cuenta.
People people wanted.
Are you our new Customer Service Representative?
We’re on the lookout for fantastic Customer Service Representatives (12-month Fixed Term) who will love speaking with people over the telephone and providing financial solutions to their queries to join us. You don’t have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have is a friendly personality and excellent communication skills.
What you’ll do:
* Speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.
* Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phones, and investigating details regarding customers' debt.
* Provide personalised and customer-focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.
* Ensure delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers.
* Work 37.5 hours per week Monday-Friday (between the hours of 08:00 to 20:00) and one in three Saturdays between the hours of 08:30 to 16:30 with varied shift patterns.
* Easily commute to our Manchester office; this role is hybrid working in this location. You will be office-based for the duration of your induction (circa 8 weeks) and for a period of time after.
What we're looking for:
* Fantastic with people; you will be our first point of contact for our customers and play a key role in providing the help, support, and empathy needed to achieve the best outcome.
* Positive attitude, self-motivated, enthusiastic individuals, who are ready to make a real difference.
* Customer service experience, whether that's face to face or in a call centre environment.
* Enjoy making decisions and connecting with people from all walks of life.
* Able to use different systems, accurately reflecting conversations and the outcome.
* Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them.
* Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions.
Interested? We thought you would be! But there’s more!
What we offer:
* Lifestyle: Competitive starting base salary of £25,389 with OTE up to £29,197 (bonus paid monthly, subject to performance). 30 days holiday including bank holidays, with the ability to buy more/sell back. You can participate in gadget schemes and give as you earn charity donation schemes. Access to a contributory workplace pension scheme. An extra day to celebrate your birthday. Fantastic hybrid work pattern.
* Opportunities to grow: Structured and continuous training, weekly coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
* Health: Access to private medical insurance, health cash plans, dental insurance, health assessments, life assurance, and more.
* Wellbeing: Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.
* Supportive, open and value-driven culture: Ethics. Dedication. Solutions. Empathy. Our values guide us all on a daily basis.
About Intrum:
Intrum is the industry-leading provider of credit management services across 20 markets in Europe.
How to apply:
If you are interested in this position and believe you have the right experience, please send your English CV via the “apply button”.
At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority.
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