Summary
If you have an interest in Property, this is a great opportunity to work with busy Estate Agents in Wibsey, Bradford. You will learn all about what is involved and will have the opportunity to develop your skills and knowledge.
Wage
£14,000 a year
Training course
Customer service practitioner (level 2)
Hours
Monday- Friday, 9.00am - 5.00pm, with Saturday shift on a rota basis.
37 hours 30 minutes a week
Possible start date
Monday 10 March
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The successful candidate will:
* Assist with incoming calls and make outbound calls to our vendor and prospective tenants.
* Recommend new properties to prospective tenants.
* Book viewings .
* Support the team by providing administrative support.
Where you’ll work
2 Wood Street
Wakefield
WF1 2ED
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NATIONAL BUSINESS COLLEGE LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
You will work towards a Level 2 Customer Service Practitioner apprenticeship, including Functional Skills if required, which will be delivered via fortnightly day release at National Business College in Huddersfield or via Teams.
More training information
This role requires someone that holds a full driving licence and has access to their own vehicle.
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working