Job Opportunity: Hotel Operations Manager
Location: Dornoch Castle Hotel, Dornoch, Scotland
Are you passionate about Scotland, hospitality, operations, and whisky? Dornoch Castle Hotel is seeking a dynamic and experienced Hotel Operations Manager to join our team. You will play a pivotal role in delivering exceptional guest experiences while seamlessly integrating our hospitality offerings with the renowned Dornoch Distillery, Thompson Bros Whisky, and the upcoming Struie Distillery—a state-of-the-art facility located just 200 meters south of Dornoch Castle.
About Us
Dornoch Castle Hotel is a historic boutique hotel in the charming town of Dornoch, Sutherland. Renowned for its rich heritage, luxurious accommodations, and world-class hospitality, the hotel also boasts a deep connection to whisky through:
* The award-winning Dornoch Castle Whisky Bar.
* The on-site, world-famous Dornoch Distillery.
* The Thompson Bros whisky brand.
We are on the cusp of exciting developments, including the Struie Distillery, a groundbreaking, off-grid-capable distillery powered entirely by renewable energy. In 2024, Dornoch Castle Hotel and Dornoch Distillery were brought into the Thompson Independent Traders group, which is now fundraising for the construction of Struie Distillery and further enhancements to both the distillery and the hotel.
About Dornoch
Nestled on Scotland’s northeast coast, Dornoch is celebrated for its rich history, breathtaking landscapes, and warm Highland hospitality. With golden sandy beaches, world-class golf courses, and the iconic Dornoch Cathedral, the town offers visitors a unique and tranquil escape.
Dornoch is also a haven for whisky enthusiasts, featuring the renowned Dornoch Castle Whisky Bar and Dornoch Distillery. Its blend of heritage, natural beauty, and cultural charm makes it an inspiring place to live and work.
The Role
As Hotel Operations Manager, you will oversee all aspects of the hotel’s operations while ensuring seamless collaboration with Dornoch Distillery and Thompson Bros Whisky. Your leadership will uphold the highest standards of service and create memorable guest experiences that celebrate Dornoch’s rich heritage and whisky traditions.
Key Responsibilities
* Oversee day-to-day hotel operations, ensuring excellence in service, cleanliness, and guest satisfaction. Liaising with the appropriate departments as required.
* Collaborate with Dornoch Distillery and Thompson Bros Whisky to align hospitality offerings with whisky-related events, tastings, and tours.
* Manage budgets, financial performance, and operational efficiency to meet and exceed targets.
* Lead, inspire, and develop a team of hospitality professionals, fostering a culture of excellence, collaboration, and teamwork.
* Ensure compliance with health, safety, and legal requirements.
* Develop and implement innovative strategies to enhance guest experiences, focusing on food, beverage, and whisky programming.
* Promote the hotel and distillery offerings through marketing initiatives, events, and partnerships.
* Maintain strong relationships with suppliers, stakeholders, and the local community.
* Support the redevelopment and refurbishment of Dornoch Castle Hotel in the coming years.
What We’re Looking For
* Proven experience in hotel operations or hospitality management, ideally in a boutique or luxury setting.
* Strong knowledge and passion for whisky, with experience in distillery partnerships or whisky tourism being highly desirable.
* Exceptional leadership and team management skills.
* Financial acumen, with experience in budgeting, forecasting, and achieving revenue targets.
* Outstanding communication and interpersonal skills.
* Creativity and innovation in curating guest experiences.
* Ability to multitask, prioritise, and remain calm under pressure.
* A deep appreciation for Dornoch’s history, culture, and unique appeal as a destination
Why Join Us?
* Work in one of Scotland’s most iconic destinations, surrounded by history and natural beauty.
* Be part of a passionate and vibrant team that celebrates excellence in hospitality and whisky.
* Join a growing company during an exciting phase of development.
* Enjoy a competitive salary, benefits, shares, and opportunities for professional growth.
How to Apply
If you’re ready to bring your expertise and passion to Dornoch Castle Hotel and help us elevate our hospitality and whisky experience to new heights, we’d love to hear from you.
Please send your CV and a cover letter outlining your experience and vision for the role to philip@dornochdistillery.com.
Application Deadline: ASAP
Embark on a journey where history, hospitality, and whisky come together in a vibrant, growing company – join the team at Dornoch Castle Hotel!