Halliwell Jones Warrington is looking for a Workshop Controller.
Your role
The position is located at our Warrington Centre, a fantastic modern facility that includes aftersales, a bodyshop, and BMW and MINI Sales.
Your Responsibilities:
* To supervise the workshop and its staff to achieve an agreed level of quality, efficiency and profitability.
* Manage workshop activity relating to BMW Technical issues and systems and overall productivity.
Your profile:
* Possess a track record of high achievement within the aftersales/service arena.
* Able to fully exploit all opportunities available.
* Ability to work alongside a strong company management team is essential.
* Possess good judgement and ability to act with discretion, diplomacy and tact.
* Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
* Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
* A commitment to maintain standards of performance of the service team through effective coaching and performance management.
* An enthusiastic, dynamic and team orientated personality that offers help and support to others.
* Willingness to learn and develop and keep up-to-date with complex/technical/product information.
* Ability to work weekends and bank holidays.
* Thorough knowledge of computer applications (MS Office, Drive).
Rewards:
* 22 days holiday plus bank holidays AND your birthday off!
* We endeavour to look after our staff by operating an Employee Car Scheme, which is dependent on production and availability of cars that comply with the Scheme rules.
* Family-run business and friendly culture.
* Specialist training with BMW UK.
* BMW accreditation.
* Ongoing development and achievable career path.
* State of the art facility and working environment.
* Life Assurance Scheme.
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