Main Responsibilities
In brief, this Hire Desk Controller role involves:
* Taking hire enquiries via telephone, email, and our online ordering system and processing them into our hire system.
* Checking the availability of machines and operators and ensuring that order statuses are always up-to-date on our systems.
* Coordinating with the engineering and transport teams to ensure that the correct machines are ready and available to be delivered to customer sites.
* Dealing with customer queries, complaints, and damages.
* Dealing with customers professionally and politely at all times, and maximising sales using your product knowledge.
* Maintaining health and safety standards within the hire office.
* Communicating effectively with other colleagues and providing a helpful and friendly point of contact for depot enquiries.
Benefits
* 25 days holiday, plus statutory holidays
* Inclusion in a profit share scheme
* An auto-enrolment pension scheme with employer contributions (from age 22, but voluntary enrolment can be made before this age. Opt-out available)
* Death-in-Service benefit of 2 x salary
* Healthcare cash plan
* MyAFI - a comprehensive employee benefits, rewards, and discount programme. Benefits include the Cycle2Work Scheme, Aviva private medical insurance, and holiday trading, to name a few
* £100 Christmas bonus