Role Purpose:
The focus of the role is to contribute to the effective management of assigned suppliers, be the interface between assigned suppliers and internal departments. Deliver indemnity savings and reduce operational expense. Optimise the customer experience (improve customer satisfaction & reduce complaints), drive down customer & claims lifecycle - supporting the MSG s Claims Transformation Programme.
Key Responsibilities:
* Support procurement activity
* Manage suppliers against the SMF to include all stages of the contract lifecycle
* Conduct formal supplier meetings
* Operational performance management SLAs/KPIs
* Contract management compliance with contractual obligations
* Change management
* Risk management identification and mitigation of operational and business risks
* Ongoing supplier due diligence
* Compliance with corporate governance
* Compliance with vision and values
* Foster a culture of continuous improvement and innovation
Key Skills and Knowledge:
* Supplier relationship management
* Supply chain management desirable
* Ability to interpret and analyse data
* Knowledge of contracts - desirable
* Knowledge of insurance principles desirable
* Excellent interpersonal communication skills
* Analytical and pragmatic approach
* Ability to communicate at all levels
* Attention to detail
* Ability to effectively prioritise to meet tight deadlines
* Good time management
* Team player
* Proficient in the use of Microsoft Office packages, particularly Excel
* Six Sigma/Lean training
* Having or working towards a recognised qualification such as CIPS
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