Job Description The Resident Host is a brand ambassador for the Company ensuring that customers and stakeholders receive excellent service, and that the building is secure, safe and well maintained.
Role is 4 on 4 off (Day role)
Day Resident Host Services
Provide a daily point of contact for tenants for general enquiries, reactive maintenance throughout
building and amenity spaces and provide updates on progress.
Provide daily point of contact for contractors.
Instruct day-to-day minor reactive maintenance in line with budget and approved contractors list.
Assist Senior CRM with viewings and tenant inductions/check ins.
Return any incorrectly addressed mail/parcels, if necessary.
Obtain and record meter readings for residents, letting agent and Management.
To undertake any administrative tasks as requested by Management.
Ensure no smoking throughout the property is strictly adhered to.
Site Security/Access Control
Control access to the building and maintain security of the building and its customers.
Always maintain position around the key entrance points unless on patrol or undertaking site
duties work.
Monitor CCTV and arrange image downloads as needed. Report any criminal or suspicious activity
to police.
Lone worker device in possession throughout shift
Site Main...