Job Description
Customer Service Executive – Twickenham
Salary: £23,900-£24,500
We believe Got You Covered is up there with the best places to work in the UK. Our office is prestigiously located right outside the legendary Twickenham Stadium. We're proud to have been shortlisted as finalists for Personal Lines Broker of the Year at three elite industry awards. We have a young, vibrant and diverse workforce that are invested in being the best at what we do. Working as part of our customer service team you will be responsible for ensuring our customers receive the best possible service each time they contact us.
Role and responsibilities
•\tTelephone and administrative based customer service position
•\tDelivering great customer care in a warm, genuine and friendly manner
•\tPrioritising and processing customer contact via telephone and email
•\tTaking inbound calls from customers with queries about, or looking to make changes to, their motor insurance
•\tConducting outbound calls to customers to chase outstanding items required to complete their policy or to provide case updates
•\tProcessing incoming communication from third parties to ensure our systems and customers are kept up-to-date
•\tMaintaining thorough and accurate records
•\tDelivering targets and working towards deadlines
•\tThe successful candidate must have a strong can-do mentality and be comfortable in a high pressure call centre environment
Skills and experience required:
•\tExperience in a customer service role
•\tTelephone experience of inbound and outbound calls
•\tExcellent communication skills, both written and oral
•\tFriendly, patient and helpful
•\tTeam player with the ability to flex requirements to meet the needs of the business
•\tExceptional attention to detail
•\tExperience with Microsoft Office: Word, Excel and Outlook
Beneficial, but not essential:
•\tCII qualification
•\tExperience with Open GI software
•\tExperience in the insurance industry, preferably within motor insurance
Salary and benefits:
•\tSalary range £23,900-£24,500 depending on experience.
•\tCompany Pension Scheme
•\tEye tests with contribution towards cost of spectacles (if required for VDU use)
•\tEmployee assistance program
•\tCycle to work scheme
•\t21 days annual leave plus all English bank holidays
Schedule:
Monday to Friday, early or a late shift.
Early - 08:30 – 17:30
Late - 10:00 - 19:00
Every Third Saturday 09:00 – 15:00
Does this sound interesting to you? Then we would like to hear from you