Technical Support Engineer Location: UK, Nottingham About Us Intact Software is an ERP software powerhouse with sky-high growth aspirations based in the UK, Ireland and the USA, and are actively engaged in designing and developing the next-generation of cloud services to empower our perfect-fit ERP and Business Management Solutions. In this context, we are in search of an ambitious technology professional to lead a team of cloud engineers in creating and supporting an integrated suite of operational tools. These tools will effectively manage the capacity, performance, and availability of Intact's production services across diverse cloud environments. The Role We are looking for a talented 2nd/3rd line engineer to join a busy and fast-growing IT support department. You will be an experienced support engineer with good experience in Windows Server and Desktop support for Windows 10, 11 and Server 2016/2019/2022.. Experience with Remote desktop environments, virtualisation, VPNs and Firewalls will be highly beneficial. Must Haves: Experience with working on a busy support desk and a good personality to communicate with end users no matter that their IT level of understanding. Office 365, licence deployment, Mail Flow analysis Firewalls-troubleshooting (we use Sophos UTM9 and Draytek devices) Understand LAN, WAN technologies, IP addressing, roles of Subnets and Gateways Current Server technology experience is essential A thorough working knowledge of Protocols, DHCP, DNS, TCP, HTTP/HTTPS LAN and internet Excellent verbal and written communication skills Liaising with customers and third-party suppliers Time and management Ability to multitask and keep track of active tasks Experience with remote control management tools, Teamviewer, RDH, etc Experience using a ticketing system. Not essential which, the fundamentals are similar. Why Intact Software Our perfect fit ethos extends to our Intacters, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development. As a member of the Intact family, you'll have the freedom to unleash your creative genius, the support to make your ideas a reality, and the opportunity to grow both personally and professionally. With our award-winning employee engagement program, we've cultivated a workplace culture where our employees feel like part of a close-knit family. Our year-round calendar of social events and activities, including summer BBQs, golf outings and charity hikes, is just one way we ensure our team's wellbeing and happiness are at the heart of everything we do. In addition to a competitive salary and an awarding winning culture, we offer a great range of benefits including: Healthcare: Health and wellbeing matter to us so we offer private healthcare to our employees. Flexibility: Our flexible working plan helps Intacters to manage a better work-life balance. Pension plan: We contribute a % of an Intacter's salary, helping them plan for the future Exercise reimbursement: Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active. Holidays: Intact offers 25 paid holidays, plus bank holidays.