SupervisoryRole: Induction and training of all new staff to agreed standards Oversee e-learning of all reception staff Ensure adequate staffing levels, approve annual and other leave, and organise rotas ensuring all functions are covered as required Deal with more complex enquiries from patients including informal complaints relating to reception functions Continually assess and evaluate systems and quality, recommending changes and improvements to the Operations Manager as appropriate Manage day to day issues that may arise within the team or with individuals Regularly evaluate quality of individual and team performance Monthly 1-2-1 reviews with all reception staff Monthly team meetings Support the annual appraisal process for reception staff Monitor & manage appropriate appointment bookings Reception Duties: Deal with general telephone enquiries from patients, health care professionals and general public Book appointments and home visits Process requests for repeat prescriptions Register new patients, ensuring full practice information is given Process requests for SystmOne access to prescriptions, booking and records access The above list of duties is not exhaustive and may be subject to change as deemed necessary.