The Distillery, Glassfields 1, 2 Avon Street, Bristol, BS2 0GR, United Kingdom
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists with deep expertise in various sectors including consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
PA. Bringing Ingenuity to Life.
Are you ready to be the problem-solving powerhouse behind cutting-edge technology, driving innovation and ensuring seamless operations as a Support Analyst?
As part of our Digital & Data team, you’ll work alongside colleagues from across PA ensuring processes and practices are put in place to enhance our clients' applications and systems. You will ensure they can perform their daily work on optimised systems while continuously improving the service, including the implementation of changes to reduce/prevent specific issues, automate processes, and improve overall service stability.
The role sits within Digital Operations, one of our fastest-growing capabilities, providing live operational support to our clients. As a Digital Operations Support Analyst, you will work in a team responsible for ensuring bugs are analysed and fixed within defined time frames according to SLAs; identifying and implementing features that will ensure continuous improvement of client applications.
Qualifications
For our Digital Operations Support Analyst, we are looking for highly skilled individuals in Java, who can identify problems and develop solutions, implement new features, and seek to continually improve client applications. We’re interested in the following skills and experience:
1. Ability to resolve root cause analysis and troubleshoot solutions
2. Experience in identifying efficiency improvements from manual actions to automated processes with a focus on continuous improvement
3. Experience in using monitoring tools, specifically Grafana & Kibana
4. High level of technical skills across the following technology stack:
* MVC, JDBC, and RESTful
* Building tools such as Ant, Maven, and Gradle
* Using a range of technologies and libraries in the Java ecosystem
* Using fundamental tools and languages (e.g., SQL, Unix, CLI tools, PowerShell, Shell Scripting, HTML, and CSS)
* External and embedded databases, relational and NoSQL (e.g., MongoDB, MySQL, Flink, Cassandra, SQL Server, Postgres)
* Experience in working across production and non-production instances of services
* Experience of transitioning services from Project/Development into Live Operational Support
* Ability to assess risk appropriately and work under pressure while ensuring strong communication with the client and the Digital Operations team
We know that the skill-gap and the need to tick every box can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply today by completing our online application
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Additional information
Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people, growth opportunities, and purpose-led meaningful work. We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive, we unleash the power of diversity – bringing ingenuity to life.
We are dedicated to supporting the physical, emotional, social, and financial well-being of our people. Check out some of our extensive benefits:
* Health and lifestyle perks accompanying private healthcare for you and your family
* 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
* Generous company pension scheme
* Opportunity to get involved with community and charity-based initiatives
* Annual performance-based bonus
* PA share ownership
* Tax efficient benefits (cycle to work, give as you earn)
We recruit, retain, reward, and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
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