Job summary An exciting opportunity has arisen for an experienced Typist/Booking Clerk, to join Clinical Therapies Administration team based in the CATS Team at Doncaster Royal Infirmary. The successful candidate will be proficient at typing with a good awareness of medical terminology. They will be enthusiastic about challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines. They will be highly motivated, with the ability to motivate and influence others, suggest and implement ideas to improve service performance and efficiency and will have excellent communication skills. Main duties of the job Working as part of a multi professional team your main objectives will be to work closely with the central booking services and Team Leaders providing expertise in the proactive management of patient pathways. You will be responsible for the day to day duties of the MSK & CATS Service outpatient services as well as clinic preparation duties, ensuring effective management of referrals and appointments, monitoring & answering patient phone calls. The post will be based at the Doncaster Royal Infirmary site, with an expectation to occasionally travel to Retford Hospital and Bassetlaw Hospital, to ensure service coverage across all sites. About us Doncaster & Bassetlaw NHS FT is one of Yorkshire's Leading acute trusts, serving a population of more than 420,000 across South Yorkshire, North Nottinghamshire, and the surrounding areas. Our services are based over three main hospital sites employing over 6,000 colleagues. It is our goal to give those who join Team DBTH the tools and opportunities to grow their career, so whether you spend just one year or fifty with us, it's our pledge to help you Develop, Belong and Thrive, Here. As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to support a flexible working arrangement. If it works for the service, we will do our best to make it work for you. As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ communities. We offer a range of benefits including: o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement commencing at 27 days holiday per year plus bank holidays (pro rata).o Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Pro Rata Per Annum Contract Permanent Working pattern Full-time Reference number 272-6706374 Job locations Doncaster Royal Infirmary Armthorpe Road Doncaster DN2 5LT Job description Job responsibilities Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential. Job description Job responsibilities Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully. Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential. Person Specification Qualifications/Training Essential Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification or relevant experience OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or equivalent qualification and experience in keyboard skills and typing or equivalent experience Desirable ECDL or equivalent qualification Organisational Skills Essential A methodical and organised approach to work Ability to work under pressure to meet tight deadlines in a busy environment Ability to prioritise and manage own workload for best effect and work without direct supervision Personal Attributes & Skills Essential Ability to deal calmly and diplomatically with a range of personalities and situations Effective communication skills Desirable Customer care experience or qualification Knowledge & Experience Essential Previous experience working in a clerical/administrative role Demonstrable working knowledge of Microsoft packages including Word Desirable Previous hospital or NHS experience working in a clerical/administrative role Knowledge of medical terminology Knowledge of Policies, including Referral to Treatment Patient Access Policy Knowledge and understanding of RTT National and local waiting time rules Person Specification Qualifications/Training Essential Minimum of 3 GCSEs including English and Maths at Grade C or above or equivalent qualification or relevant experience OCR/RSA/NVQ Level II or completion of a Business and Administrative Level II Apprenticeship or equivalent qualification and experience in keyboard skills and typing or equivalent experience Desirable ECDL or equivalent qualification Organisational Skills Essential A methodical and organised approach to work Ability to work under pressure to meet tight deadlines in a busy environment Ability to prioritise and manage own workload for best effect and work without direct supervision Personal Attributes & Skills Essential Ability to deal calmly and diplomatically with a range of personalities and situations Effective communication skills Desirable Customer care experience or qualification Knowledge & Experience Essential Previous experience working in a clerical/administrative role Demonstrable working knowledge of Microsoft packages including Word Desirable Previous hospital or NHS experience working in a clerical/administrative role Knowledge of medical terminology Knowledge of Policies, including Referral to Treatment Patient Access Policy Knowledge and understanding of RTT National and local waiting time rules Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Doncaster & Bassetlaw Teaching Hospitals NHS FT Address Doncaster Royal Infirmary Armthorpe Road Doncaster DN2 5LT Employer's website https://www.dbth.nhs.uk/ (Opens in a new tab)