We're recruiting for a dedicated Housing Administrator who is eager to contribute to a not-for-profit organisation in Birmingham. The ideal candidate will thrive in a secretarial and business support role and demonstrate a commitment to supporting the local community.
Client Details
Our client is a mid-sized, not-for-profit organisation committed to providing affordable housing in the Birmingham area seeking a Housing Administrator. They strive to make a genuine difference in the community by offering housing assistance and support to those in need.
Description
Contribute to the delivery of excellent customer service as a Housing Administrator.
Review lettings, waiting list (supported housing) and voids by doing monthly audits and feedback to management team on non-compliances.
You will contribute to our performance targets by chasing tenants for late rent, dealing with anti-social behaviour complaints, dealing with tenants' complaints, letting our homes quickly, and the effective management of the homes and tenants you have.
Complete telephone assessments for accommodation for general needs and support.
To deputise for Housing Officers when required.
To support the Housing Service Manager and Property Service Manager to provide administrational duties for the department (i.e. Minute taking, filing, scanning, CORE, LA Nominations, Supported Returns etc.)
To report any suspicions of safeguarding issues relating to customers to in line with the relevan...