Summary
Royal Caribbean Group are looking for 3 Apprentices to join a brand team in the UK and embark on an exciting career in Travel. Royal Caribbean is the world's largest cruise line, having had a record-breaking year in 2024 and is made up of 5 brands: Royal Caribbean International, Celebrity Cruises, Silversea, Tui Cruises and Hapag-Lloyd.
Wage
£19,500 a year
Training course
Travel consultant (level 3)
Hours
Monday to Friday - 9am to 5:30pm with one hour for lunch - 37.5 hours per week
37 hours 30 minutes a week
Possible start date
Tuesday 1 July
Duration
1 year
Positions available
3
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
You will be surrounded by experienced travel professionals on a minimum 12-month apprenticeship programme that will give you a unique opportunity to gain hands-on experience and insight into various functions within the organisation. This role is ideal for someone eager to learn and develop a broad skill set in a dynamic and fast-paced environment.
As a Multi Department Apprentice working with a brand team, you will rotate between departments to gain work experience (but not limited to) in; Brand Management, Commercial Finance, Revenue Management, Marketing, Sales, Public Relations (PR), general business administration and customer services whilst championing their corporate values.
As part of this programme, you will assist with routine tasks and special projects across different department such as:
Support Daily Operations:
* Support the team with administrative tasks
* Assist in scheduling and managing appointments
* Handle enquiries via phone, email, and in-person
* ADHOC duties including, greet all visitors, signing visitors in to building
Collaborate with Team Members:
* Work closely with colleagues and contribute to team goals and projects
Complete Assignments:
* Follow instructions and complete tasks accurately and within deadlines
Participate in Meetings:
* Attend and actively participate in meetings, providing input and feedback
Maintain Records:
* Keep accurate records of work completed and progress made
Adhere to Company Policies:
* Follow all company policies, procedures, and safety guidelines
Seek and Act on Feedback:
* Regularly seek feedback from supervisors and mentors and make improvements based on guidance
Comprehensive training and guidance on all role responsibilities will be provided as part of the rotational programme.
This is an office-based role either from the RCCL Surrey Office based in Weybridge or their London Office based in Chancery Lane.
Where you’ll work
7 THE HEIGHTS
BROOKLANDS
WEYBRIDGE
SURREY
KT13 0XW
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ABM TRAINING (UK) LTD
Your training course
Travel consultant (level 3)
Equal to A level
Course contents
* Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
* Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
* Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
* Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
* Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
* Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
* Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
* Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
* Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
* Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
* Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
* Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
* Sustainability: Adapt working practices to minimise the negative effect on the environment
Your training plan
Working with a training provider (Talent Vista Limited in partnership with ABM Training UK Ltd), you will be assigned a specialist Travel Learning and Development Coach who will be working closely with you throughout your apprenticeship to give an enjoyable and enriching experience.
You will work towards the level 3 Travel Consultant Apprenticeship earning a nationally recognised qualification.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4-9)
* Maths (grade 4 - 9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Logical
* Team working
* Initiative
* Non judgemental
* Good ability to multitask
* An interest in travel
* Hardworking and conscientious
* Enthusiastic positive attitude
* Reliable and punctual
Other requirements
All travel apprenticeships embed the functional use of maths and English as well as personal development topics in areas such as equality and diversity and British Values. Apprentices unable to provide evidence of maths and English at GCSE grade 4 or above will need to take functional skills exams as part of the apprenticeship. * Must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.