General Manager
Reference: MAR20252879
Expiry date: 16:00, Mon, 7th Apr 2025
Location: Bridgnorth
Salary: Competitive
Benefits: Please see the job description for all benefits
Ready for an exciting career at Halo Leisure? We have an exciting opportunity available to develop and grow your management skills, at a time of regrowth for the leisure industry and for these centres. Community-focused activity provision has never been more important and you’ll be joining us at a time of enormous opportunity.
Halo centres are all vital community assets which are well used and supported by the local population. There is always room for growth and you will be a key player in the future of this centre with the opportunity to make a real difference, at a time of genuine improvement in services on offer for the local community. These opportunities do not come around every day!
We’re offering a nurturing and supportive environment, an engaged and experienced regional line manager and a centre to call your very own.
You will need a couple of years supervisory or duty management experience, earned in a customer service environment, an ambitious streak and a willingness to learn and mature on the job. You will also relish a challenge and want to support your team through a period of change and development. We’ll be setting you challenging sales and growth targets too, so be ready to sell the benefits of this brilliant centre to your community.
The teams at Bridgnorth Endowed Leisure Centre are small, so you will be ‘on shift’ for most of your working week. You will need to hold a National Pool Lifeguard Qualification or equivalent (or be ready, willing and able to achieve this within an agreed timescale). We’ll also encourage you to qualify as a swimming teacher and there is the opportunity to earn regular, additional income by being part of our learn-to-swim team.
Main Purpose
Hours: 37 hours per week
Shifts: Monday to Friday and some weekends
Start date: To be confirmed
Duties and Responsibilities
1. Beat your objectives
2. Run a safe and clean centre, taking care of the resources needed to deliver the services on offer
3. Pitch in as needed to help out your centre, your manager and your team
4. Lead, manage and engage your team, promoting our values and expectations
5. Plan resources to meet customer demand
6. Look after the wellbeing of your team
7. Commit to your own development
8. Make sure company training programmes are completed
9. Be the link between your centre and the company
10. You and your team respect the privacy rights of customers and colleagues
11. Take responsibility for the performance of your team
12. Take an active interest in our industry
13. Implement and follow company policies, procedures and systems
14. Manage the response to emergencies
Skills, Qualities and Experience
1. Evaluation and improvement of local sales performance and customer service activities/programmes
2. Setting of local operational objectives which have a positive effect on customer service delivery
3. Plan, manage and evaluate the effectiveness of operational changes at the selected centre
4. Development and delivery of local marketing and communication plans
5. Monitor, review and improve local business operations processes
6. Develop, implement and evaluate local operational plans
7. Contribution to a culture of good governance in the company
8. Promote and ensure effective health and safety arrangements are in place within the selected centre(s), monitoring and reporting as needed
9. Business finance within a management context
10. Commercial awareness and implications of managerial decisions
11. Self Management
12. Teamwork, including the ability to build, manage and motivate a team
13. Implementation of sales support and customer service/training programmes
14. Development of effective relationships with local stakeholders
15. Manage a disciplinary/attendance case
16. Manage a grievance.
For more information and to apply, please visit our website https://haloleisure.org.uk/careers
We reserve the right to close this advert early if sufficient applications are received.
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