Your new company
My client, a leading law practice based in the heart of Liverpool's business quarter and being experts in a wide range of commercial, employment and consumer litigation, are seeking a professional Customer Service advisor to join their team on a permanent basis.
Your new role
The position is being offered full-time Monday to Friday with a hybrid model in place. 3 days in the office and x 2 from home. You will be required to work from the office full-time for the duration of training, which will last approximately 4 weeks.
As a Customer Service / Legal Assistant, you will primarily be responsible for handling queries from a broad range of clients, ensuring a high level of service and a positive experience for all customers and clients alike.
Some of your duties will include but not limited to.
Dealing with inbound client queries, primarily over the telephone but may also include email, website and social media enquiries.
Providing updates to clients on the status of the case in a timely and accurate manner.
Acting as a first point of resolution for client complaints and escalating through the appropriate channels where you are unable to resolve them.
Updating and maintaining client information, including notes from calls and other points of communication, in the relevant systems.
Working closely with other members of the operational and legal teams to ensure seamless communication and client satisfaction.
Participating in team meetings an...