Job Description
Want to be a part of a fast-paced fintech company building travel solutions? Looking for an opportunity to be valued and excel further as a 24/7 Technical Support? Look no further!
We help our end customers use a multitude of services across an array of complexity in as easy a manner as possible. We are expanding the company’s platform and seeking a Customer Service agent to continue the growth further.
* Salary up to 25k
* Working hours: 8am – 4:30pm
* Hybrid (2 days per week in office)
Roles and Responsibilities:
1. Scheduling and prioritizing workload.
2. Ensure all emails are answered within the set SLA’s, to a high standard, with great customer care.
3. Ensuring all complaints are captured, investigated, and resolved within the set SLA’s – using a multitude of tools and software, including Microsoft software, Confluence, Jira, and other third-party tools.
4. Pro-actively identify any customer pain points and raise them to the correct department for product improvement.
5. Escalate customer tickets where necessary to the relevant teams to ensure full and efficient resolution of each issue.
6. Monitoring ticketing system to prioritize customer responses based on set severity levels and SLAs attached.
Essential Skills:
1. Language Essential: English
2. Creative thinker with a positive outlook.
3. Highly motivated, with a strong sense of responsibility, accountability, and responsiveness.
4. Flexibility and good problem-solving skills.
5. Excellent organisational skills.
6. Excellent attention to detail in all areas.
7. Strong written and verbal communication and interpersonal skills.
8. Good numeracy skills.
9. Open to direction, developing, and committed to getting the job done.
10. The ability to work independently.
11. Collaborative working style.
12. Excellent IT skills including advanced knowledge and use of MS Office.
13. Aptitude and hunger to learn.
14. Experience in using ticketing systems and CRM tools would be preferable.
Sound interesting? Please apply!
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