To review and maintain an assurance process for the organisation to provide oversight of the level of compliance and quality standards for practice wide external agency inspections and accreditations e.g., Care Quality Commission (CQC), Health and Safety Executive etc. Responsible lead for defined pieces of work with delegated responsibility from, the Practice/PCN Business Manager To undertake a gap analysis of compliance against CQC Standards for each core service and support teams to develop action plans that address these gaps and that these action plans are monitored. To interpret and assess complex facts, data, situations and appropriately advise where a range of options are available. Use existing frameworks and processes (for example risk management structure) established across the organisation to support improvement and maintenance of high standards; review and update frameworks where appropriate Alongside the Practice/PCN Business Manager, support to guide and underpin areas of divisional responsibilities in relation to any inspections, assessments and accreditations, internal or external. The collation of regular reports, as required, on progress against compliance and action plans. To advise and support processes and actions where it is anticipated or identified that compliance has or may not be met. To have an awareness and be able to develop and implement the gap analyses undertaken across all registered locations and how they feed into a strategic gap analysis that links to the Practices risk registers. To assist the Practice/PCN Business Manager in providing the Management team, and Clinical teams with support and direction in all aspects relating to external inspections and accreditations Supporting Practice organisational leaders in undertaking self-assessments against regulatory and statutory requirements aligned to external inspections and accreditations, using persuasive, motivational and negotiating skills. To contribute and support the Practice/PCN Business Manager in the coordination and preparation for practice wide onsite inspections and accreditations from external regulatory or quality agencies. To support any CQC enquiries and information requests, and contribute, as appropriate, to any responses. To be responsive in a timely way due to the nature of the unpredictability and urgency of associated requirements in relation to external data requests and inspection/accreditation processes. This may on occasion require a degree of flexibility in relation to working patterns. To work alongside the Practice/PCN Business Manager and other teams in supporting positive working relationships with CQC representatives/relationship managers. Contribute to culture of innovation and quality improvement. Support appropriate teams and services in the delivery of the highest standards of professional care that demonstrates full compliance with regulatory professional requirements. Working with the relevant practice management team to ensure that updates can be shared with all staff on a regular basis in formats that are accessible to all staff groups and are innovative, engaging, and supportive. Following prescribed Practice policies and procedures in all relevant aspects of management. Ensuring projects are delivered within the available resources and agreed timescales, providing regular reports, and raising significant problems/issues in a timely manner so that early remedial action can be taken. Networking and liaising with relevant colleagues to ensure Practice wide preparedness for any future regulatory inspections. Support the Practice/PCN Business Manager in coordinating, facilitating, or delivering any appropriate guidance or training in relation to CQC assessment framework or other external inspection and/or accreditation processes. Work collaboratively with the Finance Lead to contribute to cost/value improvement programmes, efficiently using available resources. Support the reporting of quality measures to the GP Partners. Demonstrates the agreed set of values and accountable for own attitude and behaviour. Undertake all mandatory training and induction programmes Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Providing initial guidance and advice to patients who wish to verbally complain Acting as building fire marshal, ensuring evacuation processes are carried out in line with company procedures