Catering Manager | Monday to Friday | 8am to 4pm
London
A stunning B&I location in Central London (Southbank) for a British multinational consumer healthcare company, catering for approximately 360 people daily. We offer an innovative honesty grab & go offering with a fabulous coffee bar, high-end hospitality, and pop-ups. The role is a hands-on Monday to Friday operation.
We are looking for an experienced Catering Manager to lead the team at one of our fabulous locations in Central London.
This role will be working closely with the location team and the client's community team, along with the operations manager to ensure that the day-to-day catering and hospitality is delivered to an exceptional standard. You will be experienced in a similar role and will manage the financial budget and paperwork for the location.
Job Summary:
* Lead the catering team with the day-to-day service of the staff dining facilities across the site and liaise with the central kitchen in the delivery of day-to-day and hospitality events.
* Deliver both the client-agreed budget and the company annual budget.
* Develop and implement the members and staff dining and hospitality facilities across the site ensuring the quality of food and level of customer service, presentation of the dining and service areas, etc., are maintained to the agreed standards.
* Prepare, comment, and report upon the monthly and annual Profit & Loss Operating Statements for Thomas Franks.
* Develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans.
* Be responsible for the day-to-day operations of all catering facilities throughout the year working in line with the requirements of the business.
* Assist in the process of change in the departments through setting standards and motivating staff to deliver them.
* Liaise with members and clients via customer interaction and relevant member forums to ensure their requirements are met at all times.
* Deliver the Food Services operations as directed by the Operations Manager to include members/staff dining and any internal and external hospitality.
* Create and nurture an environment that emphasizes motivation, empowerment, teamwork, and a passion for service.
* Provide excellent food and customer service and respond quickly and proactively to customers' needs.
* Develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values.
* Establish and maintain open, collaborative relationships with all departments and ensure all members of your team do the same.
* Ensure compliance with all Thomas Franks Food & Beverage policies, standards, and procedures by training, supervising, follow-up, and hands-on management.
* Maintain and develop service standards in all dining areas including the cleanliness and presentation of the room.
* Have full knowledge of the Clients Safeguarding, Health & Safety, Fire, and Accident reporting procedures.
* Carry out effective induction, review, and development plans for staff within the areas managed and maintain appropriate records.
* Undertake any reasonable duties that may be required relating to the effective operation and development of commercial areas as directed by the Operations Manager.
* Proven experience of delivering excellent food standards.
* Be a hands-on Catering Manager leading the team in service.
* Proven ability to communicate with clients and deliver agreed objectives and goals.
* High level of communication, to include reading, writing, oral, and listening.
* Customer and personal service skills, with a proven track record of customer service achievements.
* Ability to work as part of a team.
* Analytical/critical thinking, with the ability to gather and organise information using logical and systematic processes.
* Excellent interpersonal skills.
* Proven ability to manage a team and achieve high performance through motivation.
* Must have the flexibility to work to the needs of the business.
About us
Thomas Franks is a founder-led, fresh food catering business with a focus on excellence and service delivered with individuality, passion, and style. We are unique in every approach and our clients and our people are paramount to our daily success.
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.
Diversity and Inclusion at Thomas Franks
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion. We would like to invite applications from groups who are currently under-represented because we believe greater diversity leads to exceptional results and provides a better working life.
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