Were working with a leading EDI business solutions tech. co based in brand new state of the art offices in Chorley, right next to Buckshaw Parkway train station. Part of a wider European group, they are currently looking to recruit an experienced Support and Managed Service Manager to lead a number of internal teams, fostering a collaborative and high-performance environment to ensure the delivery of top-tier customer support and success. This hands-on strategic role will see you focused on ensuring exceptional service excellence, maximising client satisfaction and value by helping them fully leverage their services continuously.
If you are an experienced Support and Managed Service Manager, customer-focused, motivated, committed to delivering market-leading service, enabling clients to achieve the best possible outcomes from their investment then you could be just what we are looking for!
HYBRID WORKING
Your ideal role?
1. Lead, manage, and coach a team of customer support engineers and managed service technicians.
2. Foster a collaborative and high-performance environment through effective mentorship, coaching and guidance.
3. Ensure the team delivers support and onboarding activities within agreed timescales by overseeing resource allocation.
4.