The ideal candidate will be an ambassador for DesignReligion.
You may lead and/or attend client meetings at locations within the UK.
You demonstrate your passion for effective account and project management, liaising with clients to plan, correctly scope and deliver their creative and digital projects.
You work with the client services team to develop your core skills and ensure that each project is delivered on time, on budget, on brand, and to the highest standards of accuracy.
The role involves building good client relationships and developing briefs. The role demands the development of interpersonal, time management and estimating skills.
You take responsibility for ensuring quality control, customer care and diligent oversight of each project through to completion.
You will have a professional approach and work to deliver against client and internal deadlines.
Approach
1. Manage account project delivery for clients and their day-to-day interactions.
2. Develop an understanding of each client’s business.
3. Build a good working relationship with managers, colleagues, and clients.
4. Attend client meetings, write up meeting notes and establish the requirement of each project.
5. Advise clients on project status.
6. Assist in the preparation of presentations by the senior team.
7. Travel within the UK to see clients will be required (occasional).
Management
1. Capture all relevant information for quoting, managing, and delivering projects.
2. Ensure each project is briefed correctly.
3. Work with team/client to establish the requirement of each project.
4. Foresee, highlight, and work with internal team to solve project delivery issues.
5. Ensure each project is appropriately scheduled.
6. Follow up with clients to assess project success and customer satisfaction.
7. Manage your projects to ensure they are delivered on time and on budget.
8. Review / proof work before it goes to clients.
Delivery
1. Capture additional fees.
2. Ensure invoices are flagged for all completed projects.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Design Services
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