Role title: Supervisor (Inspection & Despatch) Salary: £36,187 Hours: Monday to Friday, 40 hours Location: BCA Thurleigh Reporting to the Operations Manager, the Supervisor (PDI, Mechanical, QC and Image) is an integral part of the supervisory team, taking a lead role within the team. You will be 'hands on' driving all activities associated with PDI, mechanical rectification, final vehicle QC and vehicle imaging We’re looking for an experienced operator who is proficient in supervising/managing teams and driving output and performance. You will be key in driving the supervisory team and ensuring productivity and process improvement is maximised within the department. Responsibilities Ensure the rest of the supervisory team and all operational team members perform at the highest level for the range of activities in the department to ensure the best, most appropriate and efficient processes are undertaken to deliver for customers Ensure compliance with safety regulations and company policies to maintain a safe working environment Lead the supervisory team and operational teams within the department, ensuring adherence to quality standards and timelines Lead the supervisory and team members to foster a positive working environment that promotes teamwork, collaboration, and employee engagement Implement workshop planning strategies to optimise resource allocation and enhance productivity Manage the workload and workflow within production areas to ensure production targets are met Support a culture of continual improvement to streamline processes, reduce waste, and improve overall efficiency Collaborate with cross-functional teams, where required, to identify opportunities for process improvement and implement best practices Liaise with customers, as required, and strive to ensure all contractual obligations are met Monitor internal KPIs and customer SLAs to track performance to deliver results and identify areas for improvement Support the Operations Manager to chase revenue and operational targets on a daily basis Review overtime requirements to achieve customer needs, ensuring costs are monitored/controlled Review agency staff level requirements to peak and trough with available work and work with the Operations Manager to ensure the right level of staff/costs are achieved to deliver the required result Support all activities linked to ISO standards (e.g. 9001, 14001, 45001) Support ESG initiatives on site Carry out staff return to work interviews to support in absence management and monitor/review staff performance Technical skills: Previous experience working in a PDI/Mechanical environment at supervisory level (ideally 3 years) Mechanical knowledge is preferred Knowledge of PDI processes and requirements (advantageous) A good understanding of Quality Control (essential) Strong IT skills with a good knowledge of MS Office. Any industry bespoke IT systems is advantageous, although training is available Knowledge and Experience: Strong people skills and ability to engage effectively with both staff and management Perform duties professionally, punctually and courteously at all times - Lead by example Ability to drive results and achieve operational targets in a fast-paced environment Self-motivated with strong communication and organisational skills, with the ability to lead and motivate team members Ability to review and develop operational processes to aid in driving continuous improvement and change Capability to react calmly and effectively in unplanned situations Own a Full UK Driving Licence (essential) We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: Company Pension Scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders And so much more… INDHP