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Holiday Inn Brentwood M25, Jct.28
The Opportunity
We are seeking a highly motivated and experienced individual to join our hotel team as a reception manager. As the first point of contact for guests, the reception manager plays a vital role in ensuring a positive guest experience from the moment they arrive.
Responsibilities:
* Manage the daily operations of the reception desk, ensuring that all staff are providing excellent customer service to guests
* Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets
* Train, coach, and motivate reception staff to deliver exceptional guest service and handle any guest complaints or issues
* Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience
* Oversee the reservations system and ensure that guest bookings are accurate and efficiently managed
* Work with other departments to ensure that all guest requests and needs are fulfilled in a timely and efficient manner
* Manage the reception budget, including labor costs and other expenses
Benefits
* Employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
* Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Recipe ideas
* Advice on keeping active and healthy living
* Wellbeing podcasts and TV
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
Ideal Candidate
* At least 2 years of experience in a similar role within a hotel environment
* Strong leadership skills with a proven ability to manage and motivate a team
* Excellent communication skills and ability to build strong relationships with guests and colleagues
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously
* Experience with hotel management systems, such as PMS and reservation systems
* Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
* A positive attitude and a commitment to delivering excellent customer service
If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.
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