Job Title: 1 st Line Support Analyst/Helpdesk Job Type: Full-Time, Permanent Location: Gloucester (4 days a week on site) Our client is looking for a 1 st Line Support Analyst to help keep their business running smoothly by providing first-line support across their IT systems. Key Responsibilities: Act as the first point of contact for IT support requests. Diagnose and resolve core IT issues - Windows OS, O365 Manage and maintain IT equipment. Create and update user documentation. Issue resolution or escalation. Soft Skills: Eager to learn and develop new IT skills. Organised, motivated, and able to work independently. Excellent communication skills, both written and verbal. Strong problem-solving abilities with a keen eye for detail. Patient and approachable when working with users of varying technical abilities. Full UK driving licence. Desirable Skills: Knowledge of M365 administration, Windows & Mobile OS troubleshooting. IT certifications (e.g., CompTIA A). If you are enthusiastic about IT support and want to make a difference, apply now and provide us with an up-to-date copy of your CV for consideration