An excellent opportunity has arisen for a Receptionist to join a successful, full-service law firm based in Spinningfields, Manchester on a full-time, permanent basis.
Working as part of a friendly and dynamic Reception team, the main purpose of the role is to meet and greet clients, answer incoming telephone calls, prepare meeting rooms, and assist with general office administration.
We are looking for a welcoming individual with exceptional communication skills, who is able to support their immediate team as well as work under their own initiative during busier periods. This is a varied role with no two days the same, and the right candidate will need to be able to effectively swap between different tasks to ensure a quality service is provided to colleagues and clients alike. Previous office/reception experience is therefore essential.
This is a full-time role (35 hours a week) between the hours of 9:00 and 17:00. Some flexibility to change hours will be required occasionally to cover annual leave and sickness absence (between 08:00 – 20:00).
Responsibilities include:
* Deliver a quality professional reception service to the firm's clients, partners, and employees at all times.
* Approach each day with a flexible and solution-focused mindset, ensuring you communicate well with the wider team to cover key tasks.
* Effectively plan and prioritise tasks, sometimes needing to quickly swap between client-facing and administrative duties.
* Meet and greet clients and visitors, providing an excellent first impression of the business.
* Answer all incoming telephone calls and redirect to the appropriate person, taking accurate, clear telephone messages, and passing on to the relevant person in a timely fashion.
* Assist with meeting room booking requests, ensuring you have all required details to effectively plan and prepare for each day in advance.
* Ensure catering and conference call/AV requirements are provided for each room booking, as necessary.
* Ensure meeting rooms are cleared promptly after use, and client ready at all times.
* Assist with preparing for marketing events held in the office, as required.
* Assist with general administration, including building access control and ordering catering supplies.
Requirements:
* Previous office and reception experience.
* Excellent verbal and written communication skills.
* Able to use initiative and be proactive.
* A willingness to learn and be flexible.
* Strong attention to detail.
* Polite with a calm and professional manner and a positive outlook.
* Good computer skills (including Outlook, Microsoft Word, and Excel).
If you would like to join an expanding, successful law firm then look no further. JMW is looking to recruit someone who has excellent organisation and team working skills and can further contribute to the working environment of the firm.
Working for JMW
As well as a rewarding career, JMW offers its colleagues many other opportunities and benefits, including:
* A minimum of 25 days' annual leave (increasing with length of service) plus office closure between Christmas and New Year.
* Travel Insurance – covering you and eligible family members.
* Death In Service - 3 x basic salary.
* Private Medical Insurance (subject to opting in) and option of contributing to add eligible family members.
* Income Protection - cover of up to 75% of salary.
* Access to an interest free travel pass/parking loan.
* A one-hour early finish, one Friday a month.
* Two days a year to do charitable work, with a huge variety of events to get involved in.
* The opportunity to participate in sports teams, hobby clubs, and social events.
* Access to our Employee Assistance Programme and trained Mental Health First Aiders.
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