An exciting opportunity has become available for efficient and organised person to join our Endoscopy Admin Team as a Band 3 Endoscopy Reception Coordinator. This role will be based at the Community Diagnostic Centre within the Endoscopy Unit at West Swindon.
The successful candidate must demonstrate good interpersonal and IT skills. The candidate will provide a patient centred and focused, accurate and efficient service for the Endoscopy department, in line with Trust Values of working together to provide the best service whilst putting the patient first.
This requires a sound knowledge of NHS and Endoscopy booking systems and booking protocols with an in-depth knowledge of the procedures undertaken. Full training is given which will involve an induction period. Once trained a confident approach is expected in using your own judgement to prioritise requests in accordance with trust guidelines, and within national and regional targets.
To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Endoscopy team, continually improve service delivery liaising with key stakeholders through effective staff and process management and control.
You will lead on the day to day running of your assigned unit, supporting the Operational Lead to delivery key performance indicators and service developments.
In liaison with the Administration Lead, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met. In particular Patient Experience, financial expenditure targets, cost control, quality and activity targets.
And to be an advocate of Patient Experience across Outpatient departments, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do.
Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives
Performance Management
1. Operationally responsible for the delivery day to day key performance indicators for the unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18- weeks Referral to Treatment.
2. Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service skills at all points of patient engagement a warm and engaging interaction with a smile at all times.
3. Operationally responsible for day-to-day delivery and implementation of departmental procedures liaising with other management groups & departments to ensure processes meet the needs of services, divisions and the organisation.
4. Responsible for the standard and quality of the Outpatient Administration, requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality.
5. Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trust’s Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators.
6. Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trust’s Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures.
Please see attached JD for full responsibilities
This advert closes on Tuesday 10 Dec 2024
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