Role: Customer Success Executive Location: Reading (Hybrid) Salary: £30,000 - £35,000 (Depending on Experience) About this opportunity Our client is a market leader in automotive Aftersales solutions, providing cutting-edge software that helps service departments conduct electronic vehicle health checks and identify additional revenue opportunities during servicing. Based in Reading, they have been driving innovation in the automotive sector for several years. The Role They are looking for a Customer Success Executive to join their team in a full-time, hybrid role. This is a fantastic opportunity for someone with automotive experience—particularly a former Service Advisor or Leasing Consultant —who thrives on building relationships and delivering outstanding customer support. You’ll play a key role in ensuring their customers get the most value from the available solutions, driving retention, satisfaction, and growth. By analysing customer data and understanding their needs, you’ll help introduce new products, maximise upsell opportunities, and ensure long-term success for their clients. Who Should Apply? Former Service Advisors – Your hands-on automotive experience gives you a real advantage in understanding customer needs. Customer-focused professionals with a background in customer success, account management, or sales support in the automotive industry. Problem solvers who can analyse customer data, spot opportunities, and provide tailored solutions. Key Responsibilities Build and maintain strong relationships with existing customers Ensure high customer retention and satisfaction Identify and introduce new product opportunities to current clients Maximise upsell potential of our products and services Manage and update the CRM system accurately Handle general sales administration tasks What We're Looking For Experience in customer success, account management, or a similar role—especially in the automotive sector Strong relationship-building and customer service skills Ability to analyse customer data and provide effective solutions Excellent communication and interpersonal abilities Self-motivated with great time management skills Must have a valid driving licence Benefits: Company pension Cycle to work scheme Employee discount Work Location: Hybrid remote in Reading RG2 0TD