Priority Candidates will be considered in the first instance Leigh Life Centre Turnpike Centre Civic Square Market Street Leigh WN7 1EB Salary: Grade 5, 18,616 - 20,501 per annum. 13.47 - 14.84 per hour 26.5 hours per week (This could be a great secondment opportunity) Temporary until March 2026 Your role: You will provide a comprehensive, efficient, and effective, face to face and telephone customer service provision. This includes services around Welfare Support, Council Tax, Business Rates, Blue Badges and Housing advice using an asset-based approach. You will be compliant with all statutory requirements and government policies. You will deliver a professional and courteous first point of contact, face to face, telephone and digital enquiry resolution service, supporting customers to access services digitally for subsequent interactions, in an effort to reduce costs to serve, add value and deliver savings expectations against our digital solutions. About you: You will be passionate in your approach to providing an excellent customer service provision. You will be enthusiastic and empathetic in providing a welcoming environment to our customers. You need to be a people person who thrives on achieving the best outcomes for our customers, with a friendly and supportive ear and the ability to hear the unspoken word for those who are vulnerable is essential. Using skills such as active listening, effective questioning, and efficient decision-making you will successfully de-escalate potential complaints. You will be outcome driven and love to work at a fast pace. Communication is key in this role both listening, talking and signposting our customers to relevant support access routes that could improve their health and wellbeing. About us: Wigan Council has been voted Overall Council of the Year at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations. The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them. This is a fantastic opportunity to be part of a highly driven team working across our Life Centres and Welfare Teams. In Customer Services we focus on our customers and understand their needs. We make change happen through innovative thinking, redesigning services and recognising areas for improvement. As the first point of contact we are the face of the council and pride ourselves on a right first-time approach for our customers. If you have excellent communication skills, the commitment, knowledge, and experience of working with customers to join this dynamic and high performing team together with the drive to support the residents of Wigan borough then we would like to hear from you. Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for TeamWigan. Wigan Council prides itself on equality, inclusion and promoting diversity within the borough and aims to recruit a workforce that reflects our diverse communities. We invest in training and developing our staff, in a positive learning environment, and aim to be a consciously inclusive employer. We welcome applications from everybody in the community and would particularly encourage applicants from our underrepresented groups to apply. At Wigan, it is really important to us that applicants demonstrate our Team Wigan behaviours, and we do all we can to make sure that everyone feels like they belong. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process. To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk) Prove your right to work to an employer For further information, or an informal discussion please contact centralsandwelfarewigan.gov.uk Priority candidates Interview date: Thursday 6th February 2025 Interview date: Friday 7th February 2025 This role is subject to a Basic DBS The employer is committed to safeguarding To view the details relating to this position, please click the links below: