Outbound Recovery Specialist Are you a confident communicator with a knack for negotiation? Do you thrive in a fast-paced, target-driven environment? If yes so, we have an exciting opportunity for an Outbound Recovery Specialist to join the team. As an Outbound Recovery Specialist you will be engaging with customers via phone, SMS, and dialler to recover outstanding debts, negotiate payment solutions, and provide the right support to those in need. Your role will be key in helping businesses and public services operate efficiently while ensuring fair resolutions for customers. Key Responsibilities: Handling outbound customer calls with professionalism and empathy Negotiating full payments or suitable payment arrangements Meeting personal and team KPIs Ensuring compliance and accurate record-keeping Identifying vulnerable customers and providing appropriate support What We are Looking For: Self-motivated and target-driven individuals Strong communication and negotiation skills Experience in customer service, collections, or outbound contact roles The ability to handle challenging conversations with confidence and care Good IT skills and attention to detail What's in it for you? Competitive salary & performance-based incentives Supportive team environment with career growth opportunities The chance to make a real impact in a well-established company 25 days holiday Bank Holidays Enhanced Maternity and Paternity Package NB subject to eligibility criteria Healthcare Cash Plan Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing Pension Scheme If this sounds like the job for you, please apply and a member of our recruitment team will be in touch. Marston Holdings have grown organically and through acquisition to provide a multitude of end-to-end services that support the implementation of public policy. In the main, we support the government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.