Are you passionate about delivering world-class customer service and thrive in a dynamic sales environment? We are seeking a dedicated and experienced Sales Coordinator to join our thriving sales team. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage complex inquiries efficiently. The Team You will be part of a collaborative and supportive team that values customer satisfaction and strives to provide exceptional service through various channels, including digital, telephone, email, live chat, and instant messaging. Our team works closely with external sales, supply chain, finance, and other key stakeholders to ensure seamless order processing and customer support. What is the job about? As a Sales Coordinator, you will be the first point of contact for customers, handling general and complex inquiries, providing technical advice, and managing order entries. You will play a crucial role in ensuring customer satisfaction by delivering timely and effective solutions and supporting the external sales team. Primary Responsibilities • Provide commercial and technical advice on customer inquiries via email, telephone, and live chat. • Prepare quotations and manage assigned customer accounts. • Support escalated inquiries regarding the order-to-delivery process. • Enter and manage incoming orders to ensure fast and accurate order processing. • Resolve order data issues and manage customer order changes. • Assist customers with order progression and supply chain issues. • Record customer complaints and manage product returns. • Promote digital tools to customers using templates. What do you need to apply? • Minimum 3-5 years of relevant work experience in customer service. • In-depth knowledge of customer service practices and administrative skills. • Familiarity with business structures, products, and market needs. • Expertise in customer service software, databases, and SAP CRM/SD/MM. • Proficiency in MS Office applications. • Basic product and application knowledge. • Strong communication and networking skills. • Excellent written and spoken English. Why Grundfos? At Grundfos, we believe in creating a positive impact on the world through innovative solutions and exceptional customer service. Joining our team means being part of a global leader in advanced pump solutions and water technology. We offer a supportive work environment, opportunities for professional growth, and a commitment to sustainability and social responsibility. What can we offer you? • 3 Days of volunteering time • Annual incentive bonus • Trusting, collaborative, and friendly culture • International environment that values work-life balance • Flexible working hours and a wide range of employee benefits and discounts • Access to internal training and great opportunities for individual development If this job sounds appealing to you, please click on “Apply”. We look forward to hearing from you