Job Description Summary:
To provide day to day laboratory services required to support scientific groups at GSK Stevenage. These include, but are not limited to, glass-washing functions and ancillary activity, sterilisation processes as guided and timely completion of all relevant documentation.
Job Responsibilities:
* Perform routine daily collection of dirty laboratory glass and plasticware.
* Perform routine distribution of clean laboratory glass and plasticware to agreed storage locations.
* Handwash of post-autoclaved glass and plastics prior to cleaning using Glasswash machines.
* Handwashing of items that are not suitable for cleaning using the Glasswash machines to an agreed standard.
* Pre-wash rinsing of analytical glassware prior to ‘Glassware disposal’ as required.
* Operation of the Steris Glasswash machines ensuring adherence to all relevant current work instructions and SOPs.
* Check and prepare glassware and plastics for sterilising using autoclave and dry heat ovens.
* Carry out routine checks on all equipment and report any problems to the area team leader or supervisor.
* Stock check and replenish consumables associated with all activities in scope using the correct procedures.
* Ensure that all records are maintained in accordance with compliance guidelines and provide data for monthly reports on performance and service delivery.
* During duties, the post holder may have access to, or witness confidential information, which must NOT be divulged to an unauthorised person at any time.
* Complete any Helpdesk requests within the set time frames.
* Adhere to all company & client policies, procedures, site rules and regulations.
* Comply with all company & client procedures relating to Health & Safety & safe working practices.
* Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
Skills and Experience:
* Deliver exceptional customer service to build valuable long-term relationships with customers and clients.
* Excellent communication skills. Communicates to build relationships and interacts appropriately with others.
* Seeks to continuously raise standards and improve quality of performance and service.
* Team player with ability to work independently.
* Good numeracy skills.
* Knowledge of Health and Safety.
* Self-motivated and able to work under pressure to balance conflicting deadlines.
* Service orientated attitude combined with innovative thinking.
* High-quality customer service experience.
* Knowledge of chemicals and safe handling.
* Aptitude for technical and practical matters.
* Experience within the pharmaceutical industry.
* Experience of working in an environment with a strong focus on compliance.
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