Southend East PCN has an exciting opportunity for a Receptionist. This role is either part time or full time and we are flexible. Southend East PCN has its own building situated at Norton Place and we have a large clinical team which creates a fast paced environment. The building itself is easily accessible and has plenty of onsite parking. The role includes welcoming patients in to the building, answering telephone queries and liaising with PCN surgery teams to provide a service to the approx. 37,200 patients in the PCN., To ensure all visitors and telephone callers to the practice are greeted professionally.
To ensure that all telephone calls are managed appropriately and in a timely manner.
To manage the flow of patients arriving at the reception desk, for appointments, prescriptions, or queries.
Take general enquiries relating to all PCN services.
Liaise with patients to book/cancel appointments using the clinical system SystmOne.
Complete appointment template at time of booking.
Provide general reception support.
Support with day to day running of designated clinical services within the network.
Ensure essential stock is managed and ordered in a timely fashion to ensure smooth delivery of clinical services.
Action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of business each day.
Dealing with all telephone queries/requests from patients and acting as liaison with the Doctors/Nurses/Allied Health Professionals as necessary.
Southend East PCN is located at Norton Place in Shoebury, along Ness Road. We have our own PCN building which is extremely active and is in use by our 5 member practices in the local area. We cover approx 37,000 patients and offer a range of appointments from our wide range of staff, fully utilising the ARRS budget. Our team consists of pharmacists, pharmacy technicians, social prescribers, health trainers, paramedics, physiotherapists and assistant practitioners. We have 2 clinical directors who are partners in two local surgeries, and an operations manager to provide support wherever needed. We have a strong digital presence and have employed a Digital Transformational Lead, to help our PCN network with other businesses and mature over time.