21 High Street, Leatherhead, KT22 8AB, Surrey, UK
Summary
We at Tiaara are looking for a dedicated professional who thrives in a fast-paced environment and is committed to delivering exceptional customer experiences.
Responsibilities
* Oversee daily operations to ensure smooth workflow, maintain cleanliness, and uphold service quality.
* Recommending personalized treatments, and ensuring top-tier service in a clean and welcoming atmosphere
* Responsible for monitoring the Administrative, Operational and Technical aspects & smooth functioning of the centre as a whole with emphasis on the Spa and Beauty Sections in the Centres in order to ensure the optimum capacity utilization and quality
* Ensure excellent customer service by addressing client concerns, handling complaints, and maintaining high satisfaction levels.
* Drive sales and revenue through promotions, upselling services/products, and fostering strong client relationships.
* Monitor inventory and supplies by tracking stock levels, placing timely orders, and managing vendor relations.
* Ensure compliance with health, safety, and industry regulations, maintaining a clean and hygienic work environment.
* Maintain a positive work environment by fostering teamwork, resolving conflicts, and motivating staff for better performance.
Qualifications
* Strong leadership and team management skills to supervise and motivate staff.
* Excellent customer service and communication skills to build client relationships.
* Knowledge of beauty, hair, and wellness services, trends, and products.
* Experience in budgeting, sales, and inventory management.
* Ability to handle conflicts, multitask, and work in a fast-paced environment.
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