We are working with a creative and fun accessories business that is looking for an Operations Manager!
Based in London, in a beautiful studio, you will be overseeing the day-to-day management of inventory, production, wholesale operations, and customer service. They want someone highly organised who will ensure a seamless operation of their studio and maintain high standards across all aspects of our supply chain and order fulfilment.
Main Responsibilities include:
* Order and manage all raw materials, ensuring stock levels align with production needs.
* Track usage and reorder materials accordingly.
* Record deliveries and update inventory in Zedonk.
* Calculate costs and input weekly production data into Zedonk.
* Maintain strong relationships with suppliers, ensuring payments and deliveries are managed effectively.
* Review wholesale orders and collaborate with the team to develop production plans.
* Create and process orders in Zedonk, booking production schedules.
* Generate and print barcodes where necessary.
* Provide post-shipping follow-ups, including SKU management and order confirmations.
* Oversee customer service inquiries, ensuring timely responses and resolutions.
* Handle replacements for damaged or incorrect orders.
* Generate shipping labels for DHL and Royal Mail.
* Ensure all unfulfilled orders are processed in Shopify.
Person Specifications:
* Experience in inventory management, order fulfilment, or operations management preferably in a fashion business.
* Experience or willingness to learn inventory management systems such as Zedonk and Shopify (or similar inventory/order management systems).
* Have excellent time management skills and remain calm and collected when it comes to juggling multiple tasks in a sometimes fast-paced environment.
* Strong organisational and multitasking abilities.
* Excellent attention to detail.
* Effective communication and relationship management skills.
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