Our Global Software Client is in the market for a Senior Technical Writer. You will be responsible for creating and refining the content that powers the client's in-app guidance tools, including help documentation and instructional video scripts. This role requires a strong ability to translate complex concepts into clear, user-friendly content, ensuring our guidance tool provides accurate, engaging, and useful information.
Responsibilities
* Write clear, concise, and informative help content and FAQs to support users in navigating the chatbot and resolving common issues.
* Create compelling scripts for instructional videos that demonstrate chatbot features, provide user guidance, and promote engagement.
* Collaborate with UX designers, AI developers, and product managers to understand project objectives and user needs, ensuring content aligns with overall strategy.
* Review and refine content to maintain clarity, consistency, and accuracy, ensuring all messaging aligns with the company's voice and style.
* Analyze user interactions and feedback to identify areas for content improvement and update help documentation, messaging, and scripts accordingly.
* Participate in content testing and iteration processes to validate the effectiveness of messaging and scripts in real-world scenarios.
Essential Skills
* Experience with authoring tools, such as MadCap Flare.
* Proven experience writing help content and video scripts, preferably for AI or technology products.
* Strong writing and editing skills with the ability to create user-friendly and engaging content.
* Ability to translate technical information into accessible and user-friendly language.
* Excellent communication and collaboration skills, with experience working with cross-functional teams.
* Detail-oriented with a focus on accuracy and consistency in content.
Additional Skills & Qualifications
* Experience with chatbot development platforms and understanding of their content capabilities.
* Knowledge of natural language processing (NLP) and machine learning concepts.
* Proficiency in content management systems and video scripting tools.
Work Environment
Fully Remote but must be able to work US hours
Location
Newcastle upon Tyne, UK
Rate/Salary
300.00 - 400.00 GBP Daily
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